Technology26 April 2024by qubitedMastering Bug Tracking : The Best Practices


Ensuring a smooth user experience is paramount in software development. However, annoying problems that can ruin even the most elaborate designs frequently prevent the path to perfection. Here you are in the world of bug tracking. Developers can identify, document, and resolve these software hiccups through this essential process. Let’s delve deeper into bug tracking

Additionally, we will explore its importance and approaches. Furthermore, software testing instruments promote excellence in software quality control. 

Deciding on the perfect bug tracker app depends on your specific needs. Factors such as team size, budget, and desired features should be taken into account. Join us as we journey toward flawless software, free from errors.

Bug tracking: How does it work? 

Within software development, bug tracking is a methodical procedure. A software application’s faults or bugs are identified, prioritised, and managed by it. We call these problems “bugs” a lot. 

Programming defects include mistakes, malfunctions, erratic actions, and absent functionalities. This makes it more difficult for the programme to operate at its best.

| Also readThe Ultimate Guide to Effective Debugging Strategies

Importance of Bug Tracking

It is impossible to overstate the role that bug tracking plays in software development.  It accomplishes several vital functions:

  1. Quality Assurance: Bug-tracking is a quality assurance strategy that guarantees software products are extensively tested.  Also, it guarantees that software products are polished before going live.  They are reducing the possibility of providing consumers with poor or defective applications.
  2. Issue identification: It is a useful tool used by development teams to identify and isolate certain issues in the codebase.  The development team can more effectively diagnose and resolve problems when they are identified.
  3. Effective Communication and Collaboration: It encourages developers, testers, and other stakeholders to communicate and work together effectively. It’s the appropriate method for debating problems and tracking advancement. 
  4. Prioritisation and Planning: Bug tracking enables teams to efficiently allocate resources and take care of urgent issues first by classifying and ranking bugs according to severity and importance.
  5. Improved User Experience: A more seamless and enjoyable user experience is achieved by locating and fixing defects before they affect end users. Positive feedback and client loyalty are fostered by it.
  6. Continuous Improvement: Patterns, reoccurring problems, and places where the development process needs to be improved can be found by analysing bug-tracking data. Additionally, it is resulting in greater software quality and continuous improvements. 
  7. Compliance and Security: Monitoring and quickly resolving security flaws contributes to the preservation of the software’s integrity and security. And that guarantees defence against any dangers. 
  8. Documentation: Bug tracking systems keep an archive of previously reported problems, their fixes, and the related actions that were performed. For future reference, audits, and regulatory compliance, this paperwork is invaluable.

Bug tracking forms the cornerstone of software quality assurance, enabling development teams to deliver reliable, high-quality software solutions that meet customer expectations and perform well under real-world conditions.

Essential Elements of Bug Management and Tracking 

The essential elements that make up the fundamentals are as follows: 

  1. Issue Identification: Finding issues is the first step in the bug-tracking process. The problems are sometimes referred to as faults, glitches, mistakes, or bugs. These problems might have several origins. This covers bugs in the code, design, compatibility, and unexpected user behaviour.
  2. Bug Reporting: After a problem has been found, it is crucial to prepare a thorough bug report. Usually, this report contains details like: 
  • Description: Detailed description of the problem, including what went wrong and how the behaviour deviates from expectations. 
  • Procedure for Replicating: Comprehensive guidelines for duplicating the problem.
  • Environment: Details about the operating system, browser, and other pertinent program versions. 
  • Screenshots or Logs: Graphical tools or error logs that give further background information about the problem. 
  1. Bug Prioritisation: Not every problem has the same urgency or impact. Evaluating each problem’s priority (when it has to be repaired) and severity (how serious it is) is a part of bug tracking. This aids development teams in prioritising the most important problems and efficiently allocating resources. 
  2. Assignment and Ownership: Individual team members or developers are designated as the primary investigators and problem solvers for bug reports. This ownership facilitates the settlement process and guarantees responsibility.
  3. Bug tracking tools: Platforms or tools for specialised software are frequently used to track bugs. A centralised repository for bug reporting is offered by these tools. They facilitate communication and aid in monitoring the status of problem-solving. Tools for tracking bugs that are widely used include GitHub Issues, Jira, Bugzilla, and Trello. 
  4. Resolution and Testing: By determining the underlying cause of the reported defects, developers attempt to fix them. After that, they carefully verify the fixes and make any required code modifications. This round of testing verifies that the problem has been effectively fixed. Additionally, they make sure that no new problems are brought about by the remedy.
  5. Verification and Closure: Following testing and implementation, a bug patch undergoes a verification procedure to ensure that the problem has been fixed. A successful verification results in the bug report being labelled as “closed” or “resolved.” 
  6. Documentation: A properly maintained bug tracking system has thorough records of every issue, how it was fixed, and any important information discovered along the way. This documentation will come in handy for audits, future reference, and ongoing development.

To sum up, tracking bugs is an essential part of developing software. It guarantees effective project management, improves user experience, and preserves software quality. 

Development teams may produce dependable, high-calibre software by methodically locating, recording, and fixing problems.

Bug Tracking Process

An application’s problems or bugs are methodically found, tracked, and fixed using the bug tracking process. It guarantees the preservation of software quality by resolving errors in an organised way. This is a detailed rundown of the standard bug tracking procedure:

  • Issue Identification

User complaints, automated testing, manual testing, code reviews, and continuous integration are just a few of the ways that developers might find bugs.Bug reports detailing the issues found can be produced by members of the development team, testers, or end users.

  • Reporting bugs

A bug report contains information on how to replicate the problem, its behaviour, the operating system and browser that were used, and any other pertinent facts. To give more context, screenshots, error messages, or logs can be submitted to the issue report. 

  • Prioritizing bugs

After reviewing the bug report, the issue’s seriousness and importance are determined. 

The impact of the issue on the functionality of the programme is referred to as its severity, and the urgency with which it has to be corrected is its priority.

  • Ownership and Assignability

The problem is attributed to one of the developers. It is now the duty of this developer to look into, identify, and fix the problem.

Based on their areas of expertise, teams or individuals may occasionally be given particular bug assignments. 

  • Resolution and Code Fixing

The developer tries to locate the bug’s primary cause, implement the repair, and make the required code modifications. 

To guarantee the quality of the repair, the developer might do code reviews, work with testers, or confer with other team members. 

  • Testing and Verification

The bug is retested following the implementation of the code patch to ensure that the problem has been fixed and that the remedy has not created any new ones.

Test cases are run in order to verify that the programme functions as intended after the problem patch is applied. 

  • Bug Closure

The bug report is labelled as “closed” or “resolved” if the bug remedy is effective and the problem is fixed. 

The bug report might contain extra comments for future reference, code modifications, and information about the repair.

Role of Bug Tracking Tools 

Long gone are the times when sticky notes and cryptic emails were the go-to methods for bug tracking. Bug tracking tools, also known as bug tracking software or bug tracker apps, offer a centralised platform to streamline the entire process. Popular options include Jira issue tracking and Asana, each with its own set of features and functionalities.

1. Jira:

Jira is a flexible bug tracking and project management application created by Atlassian. It provides reporting, problem tracking, and process customisation. Jira is well-known for being flexible and for supporting agile approaches like Kanban and Scrum. It offers several plugins and add-ons and interfaces with other Atlassian products. 

Important characteristics: 

  • Adaptable procedures
  • Monitoring and handling issues
  • Flexible project administration
  • Sophisticated analytics and reporting
  • Combination with other development tools
2. GitHub Issues: 

GitHub Issues is a task-management and bug-tracking application that is linked with GitHub repositories. Within the framework of their codebase, it lets engineers keep track of issues, feature requests, and enhancements. Rich text formatting in Markdown is supported by GitHub Issues.

Important characteristics: 

  • Connectivity to GitHub repository systems 
  • Support for Markdown in issue descriptions and comments 
  • Markers and achievements for the company 
  • Notifications and mentions from users 
  • Smooth cooperation amongst repositories 
3. Asana: 

One project management application that may be customised for bug tracking is Asana. It has tools for making projects, allocating them, establishing deadlines, and working together to find solutions. Asana has interfaces with a number of other programmes.

Important characteristics: 

  • Collaboration and task management
  • Adaptable templates and projects
  • Dates of due and priority settings
  • Combination with additional instruments 
  • Notifications and mentions from users


In summary, mastering bug tracking has an impact on every stage of the software development process. From conception to implementation and beyond, it is important. The painstaking tracking and fixing of problems is evidence of a development team’s dedication to quality. 

Strong, dependable, and user-focused software solutions are made possible by efficient bug tracking, which promotes open communication, teamwork, and an accountability-driven culture. 

Such goods are able to both meet and surpass user expectations. In a highly competitive software industry where software quality is critical, efficient bug-tracking becomes an essential process for producing software that is both reliable and long-lasting.